DELIVERY

Delivery and shippings

Delivery to Mainland UK only

We’re passionate about making sure your purchases arrive on time and in pristine condition. At the checkout you can select whether you collect your order from our Portobello Shop or have it delivered direct.

We sell many products direct from the importers’ bonds, allowing us to keep prices as low as possible. These products require varying lead times depending on the location of the bond and the degree of accessibility. In addition we have hundreds of wines and spirits that are available for a same/next day despatch depending on the time of day you order. We will group your order into as few deliveries as possible to minimise delivery costs. In all cases please refer to the timeframe quoted in the item descriptions.

If you have a specific day you would like your delivery then please advise us in advance and we will do our best to ensure this happens. We despatch all deliveries on a next weekday service with UK Mail. If you would like a Saturday delivery this can be organised though a charge applies.

If you have any problems or questions please just Contact Us and we will be more than happy to help

Delivery Charges

Orders up to the price of £200 will attract a single delivery charge of £8.95 provided that goods are being delivered to a single recipient at a single UK delivery address.

Orders over £200 will have FREE delivery provided that goods are being delivered to a single recipient at a single UK delivery address.

All deliveries are made by our own vans or via UK Mail Couriers.

Deliveries are made Monday to Friday. No deliveries are made on Sundays or Bank Holidays. Orders made over a weekend will be processed on the Tuesday.

What happens if no one is home to meet the UK Mail couriers?

If you are not going to be home when the couriers are to arrive then please nominate a neighbour who can sign for your parcel/s. This can be done in the checkout or direct through UK Mail once you have received your consignment details. UK Mail drivers are required to obtain a signature so are unable to leave your item/s unattended, even when a safe place is nominated. If no one is at the address to sign for your parcel and a neighbour has not been nominated then you will receive a card telling you where it can be collected.

Returns

Faulty Wine

On the (extremely!) rare occasions you may discover a faulty wine, we will of course offer a full refund once returned. Please telephone on 0131 669 7716 or contact us for further details.

Tasting Tickets

Please note that once we’ve despatched them, refunds can only be issued in the instance that we are able to resell your ticket(s).

Breakages

Our transit boxes are designed to withstand most things, but wine does however sometimes break in transit. UK Mail advises us if there are any breakages in a daily delivery audit of all parcels sent the previous day. We resend all breakages as soon as they tell us of any problems. It is, however, still very important that you let us know of any breakages once received so we can arrange replacement wine for you as quickly as possible. We will always replace any wine broken in transit, be it your own personal wine, or in wine gifts sent to your customers, staff, family or friends. Please always check both the number of parcels and the condition of any wines you sign for – as we cannot be held liable for any breakages once you have accepted and signed for them.

Cooling Off Period

Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 7 working days after the day you received the relevant product or products (subject to the limitations set out below).

In order to cancel a contract in this way, you must give to us written notice of cancellation. This can be done by email to info@thefinewinecompany.co.uk quoting your order reference number, full name and address.

If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them. Items must be returned in their original packaging and in re-saleable as new condition.

If you cancel a contract on this basis, you will be refunded in full the cost of the goods. However, we are unable to refund any initial outbound delivery charge you have paid, and you will be responsible for paying the cost of returning the product to us.

Please be mindful that until the product is safely returned to us it is your responsibility to ensure it stays in perfect condition. Returned items will be fully checked and photographed on return. Any items that are received by us in a damaged condition will not be eligible for return or refund, and any such items will be returned to you.

Statutory rights

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).