Terms & Conditions

Age Restriction

We will not sell wine to anyone who is under 18 years old and if our couriers are in any doubt about age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce valid ID, unfortunately our couriers will be unable to leave the wine.

Payment

All prices are inclusive of Value Added Tax at 17.5 %

All products offered are subject to availability and remain the property of The Fine Wine Company Limited until payment is received in full.

We accept payments by Visa, Mastercard, Electron, Delta, Maestro, Solo & American Express. Credit cards are charged at time of placing order via this website.

We use the best encryption systems available to ensure your credit card details are secure; all credit & debit cards are authorised by Protx. Protx are an intermediate party who provide secure on-line payments and are approved with the majority of UK acquiring banks.

Cancellation

If, for any reason, you change your mind and wish to return the wine, you can cancel the order within 7 working days without giving a reason. The 7 working days start from the day after you receive the goods. We will refund the full purchase price of the item/s within 30 days of the order being cancelled. Cost of the return remains with the purchaser. Items returned should be packaged in a suitable way to ensure they are not damaged during transit (we are unable to refund goods that are not returned to us).

Vintages

Due to the nature of the product being supplied from vineyards, vintages may differ from those shown on this website. We will endeavour to keep these up to date.

Customer Support

Our customer support telephone number is:
+44 (0) 870 7606 205. Calls are charged at normal BT rates.

This service is available Monday to Saturday 10am - 8pm, all times GMT. Out of these hours there is an answer machine - even out of hours we regularly check for messages and will come back to you as soon as possible to answer your query. Please do not hesitate to telephone us during these hours if you wish to discuss any part of your order, either before placing it, while awaiting delivery or once it has arrived.

Other Information

We make every effort to ensure that the information on this web site is accurate and current, however The Fine Wine Company Limited reserves the right to change price and availability information without notice. In the unlikely event that we have run out of an item on your order, we will contact you to arrange a replacement. If we can not contact you in time to meet our delivery goal, we reserve the right to effect suitable replacements anyway.

The Fine Wine Company Limited does not disclose customer information to any third parties and act under the guidance of the Data Protection Act.

If you are not happy with the products supplied you, notify us by e-mail to notify us of its return.

All the forgoing provisions do not affect your statutory rights as a consumer.

We are a UK company and any dispute or claims that arise from using this website must be made and settled under UK law.

We accept no responsibility for any information provided by third party site that we have provided a link to.